Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms related to the shipment and delivery of orders placed on our website.

We offer free shipping worldwide.
All orders are delivered through local postal services in the destination country.
There are no hidden costs – shipping is always free.

Orders are processed within 7 business days.
Once shipped, you will receive a confirmation email with a tracking number.
The tracking number usually becomes active within 5 business days.
After activation, delivery is typically completed within 10 business days.
In total, delivery is generally completed within 21 days (three weeks) from the order date.
Delivery times are estimates and may vary due to factors such as customs processing or unforeseen delays.

We ship to most countries worldwide at no extra cost.
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order through our website or the courier’s website using the tracking number provided.

If your order is significantly delayed or lost in transit, please contact our support team for assistance.
We are not responsible for delays caused by the courier or customs clearance.

If you receive a damaged or incorrect item, please contact us within 15 days of delivery.
We may require photo evidence to process a replacement or refund.
In such cases, we will cover the return shipping costs.

For any questions regarding shipping and delivery, please contact us through the contact form on our website.

admin@gripsteps.com

Myalpineelite Skala 7/2 EE10144 Tallin Estonia

Customer Service

We reply to all inquiries within 48 business hours.

Our customer support is available Monday to Friday, from 9:00 AM to 6:00 PM.