This Return & Cancellation Policy outlines the conditions under which customers may return products and request order cancellations.

Return Policy

• Customers may return items within 14 days of receipt for a full refund or exchange.

• Items must be in their original condition, unused, and in their original packaging.

• Certain products, such as personalized or perishable goods, are non-returnable unless defective.

• Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

• Refunds will be processed within 15 business days after receiving the returned item.

Cancellation Policy

• Orders may be canceled within 8 hours of placement, provided they have not yet been shipped.

• Once an order has been dispatched, it cannot be canceled, and the customer must proceed with the return process if needed.

• Refunds for canceled orders will be issued within 15 business days.

Defective or Incorrect Items

• If you receive a defective or incorrect product, please contact us within 15 days of delivery.

• We may require photo evidence to process a replacement or refund.

• In such cases, we will cover the return shipping costs.

How to Initiate a Return or Cancellation

To initiate a return or cancellation request, please contact us via the following:

Email:return@gripsteps.com

Myalpineelite  Skala 7/2 EE10144 Tallin  Estonia